Halo Pass Parking Support
How Can We Help?
Whether you need assistance with the Halo Pass Parking app, your parking session, your account, or your Halo Pass Parking device, our support team is here to help.
Explore the support topics below or contact us directly for personalized assistance.
Frequently Asked Questions
Device requirements may vary by participating parking location. The app will provide instructions when a Halo Pass Parking device is required.
The device is designed to sit behind your vehicle’s rearview mirror where its illuminated status can be seen through the windshield.
Yes. The device should remain powered on and visible while your parking session is active.
Device and vehicle assignment options may depend on your account and the participating parking location. Check your device settings inside the app before beginning a session.
An active session may continue even if your phone temporarily disconnects. Reopen the app and reconnect to confirm your current session and device status.
Your active session will appear inside the app, and the Halo Pass Parking device will display the appropriate illuminated parking status.
Contact Halo Pass Support
Still need help? Submit a support request and provide as much information as possible so our team can assist you efficiently.
Contact Support
Use the support form to send your request. A member of the Halo Pass Parking support team will review the information and respond using the contact details you provide.
